This Refund and Cancellation Policy governs all purchases made on the platform operated by NJK Dassur Technology Pvt. Ltd, including food (tiffin services) and digital products (online courses).
Orders once placed cannot be cancelled after confirmation.
Course purchases cannot be cancelled once payment is completed.
Due to the nature of food items, refunds are not provided once an order is placed, except in the following cases:
Order was not delivered
Wrong item delivered
Item is damaged or unfit for consumption
Users must report issues within 2 hours of delivery.
All course purchases are non-refundable and non-transferable.
Once access to the course is granted, no refund requests will be entertained under any circumstances.
Approved refunds (only applicable for tiffin cases) will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
For COD orders, refunds will be processed via bank transfer or UPI.
Refunds will not be issued in the following situations:
Incorrect address or contact details provided by the user
Failure to receive delivery
Change of preference or taste
Partial consumption of food
Any course purchase after access is granted
Email: Contact@rloka.com
Phone: 7275807261
NJK Dassur Technology Pvt. Ltd. reserves the right to modify this policy at any time.