Refund Policy

Last Updated: 14th July, 2026

This Refund Policy applies to paid Membership subscriptions on rloka.com (the "Platform"), operated by NJK Dassur Technology Pvt. Ltd. ("rLoka", "we", "us", "our"). Please read this Policy carefully before subscribing.

1. No Refunds

All payments made towards rLoka Membership (currently ₹1,999/month) are final and non-refundable, in full or in part, once processed. This applies regardless of how much of the Membership period you use, and includes situations where you choose to cancel partway through a billing period.

2. How Billing Works

Membership is billed on a manual, month-to-month basis — there is no automatic renewal. You are only charged when you actively make a payment for the next month.
Because renewal is manual, there is no risk of being charged unexpectedly for a period you did not intend to purchase — simply do not make the next month's payment if you wish to stop.
If you have already paid for the current month, that payment is non-refundable even if you stop using the Platform or cancel your account before the month ends.

3. Cancellation

You may cancel your Membership at any time through your account/profile settings. Cancelling:

Stops any future billing (though as noted above, renewal is manual, so this mainly applies to any saved payment preferences)
Does not entitle you to a refund for the current or any prior billing period
Does not remove access you've already paid for until the end of the period already paid for

Exception — Duplicate or Erroneous Charges: If you are charged more than once for the same billing period due to a technical or payment-gateway error, or are charged an incorrect amount due to an error on our part, we will refund the duplicate or erroneous amount upon verification. Please report such issues within 7 days of the charge to the contact below, along with your payment reference/transaction ID from Razorpay.

4. Payment Disputes and Chargebacks

If you believe you have been charged in error, please contact us first at the email below before raising a dispute or chargeback with your bank or card issuer — this allows us to investigate and resolve genuine errors faster. Raising a chargeback for a payment that was correctly processed in accordance with this Policy may result in suspension of your account pending resolution.

5. How to Contact Us About Billing

NJK Dassur Technology Pvt. Ltd.
UrbTech Trade Centre, Sector 132, Noida, Uttar Pradesh – 201304
Email: Contact@rLoka.com

6. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will apply prospectively to future payments and will be posted on this page with a revised "Last Updated" date.

7. Governing Law

This Policy is governed by the laws of India, including the Consumer Protection Act, 2019 and rules made thereunder. Any disputes shall be subject to the exclusive jurisdiction of the courts at Gautam Buddh Nagar, Uttar Pradesh.

This document is a template drafted for general guidance based on the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the IT Act, 2000, as understood as of July 2026. It is not a substitute for legal advice. In particular, the duplicate/erroneous-charge exception in Section 3 is a common safeguard we've included proactively — remove it only after confirming with an Indian qualified lawyer that a stricter no-exceptions policy is enforceable for your business.